Kanye West: interruption vs. disruption

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The do's and don'ts of civil discourse used to include don't shout "You lie" at the President if you're a sitting U.S. congressman and don't jump up on stage, grab her mic away, and then tell the world that some other performer deserved Taylor Swift's MTV Video Music Award. Thankfully, the past few days and hours have shown via social networks that these interruptions are still social taboo.

Sometimes an outburst or a stunt works because it's disruptive. By disruptive, I mean that the event is one that disrupts your focus but attracts your attention. For instance, Lady Gaga's wardrobe changes and Pink's trapeze act at the VMAs were disruptive.

An interruption is entirely different; it takes away your choice and it's in your face whether you want it to be there or not. Television advertising is an interruption (unless it's extremely well done and then it becomes a disruption.) Panhandling is an interruption whereas street performing is a disruption.


Kanye was once an exciting, disruptive artist but now is in danger of just becoming an another interruption in a world where attention is among the highest prized commodities.

Our dinnertime ritual interrupted by a telemarketer, our social media conversations interrupted by an automated self-promotional message, or an email selling us something we don't want for a body part we don't have--like Taylor Swift, we've got a lot of our own Kanyes in our faces ruining our moments, large and small.

During his hasty apology on the Jay Leno Show premier Monday night, West was asked by the host "What would your mother have thought?" (She passed away a year ago.) But West doesn't need his mother to tell him what's right and wrong. He and all brands today have to answer to the wisdom of the crowd--if they'll just shut up long enough to listen.

The beauty of disruption is that it's unexpected but not unwelcome, distracting yet attractive, has shock value but also some value for the targets and not just the celebrity's ego or brand's self-interest. If that sounds like an art, it is one. And it's why stunts run such a high risk of backfiring and, thanks to social media, backlash

OK, enough about Kanye...

9/16/09 - UPDATE: I know I said enough about Kanye but I could resist this YouTube mashup and, while I've got other things to do, clever people have taken Kanye's interruption and turned it into many fine, fun examples of disruptive communication. Examples follow:

For more examples, check out Mashable.com's Top 10 Kanye Parodies list.

Twitter demographics shift

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I'm on the wrong side of 40, but up until March, my age made me part of Twitter's 'in' crowd: 35-54 year olds.



Boomers and gen X'ers were the most likely demographic to be on Twitter. But something happened in April that caused a massive influx of millennials. Comscore released data showing this trend. Look at the top two tiers in the chart below and how they're getting squeezed from April through July.
What happened to cause this shift? Some are suggesting it's the Ashton Kutcher effect. In April, the young celebrity began a Twitter battle with CNN: the first to reach one million followers would be declared the winner (and malaria nets would be donated to Africa so there was a feel good element to this silly competition).


No word on whether malaria rates have fallen at the same pace as Twitter use has risen. But as Twitter grew from 9.3 million users in March to over 50 million users in July, the type of user has shifted and more brands and spam accounts are now joining the ranks of the Twitterati, for better or for worse.

Social Media: are you a consumer, producer or both?

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I've just finished catching up on some of my favorite industry blogs. These blogs--written by my peers in public relations and social media--have replaced trade journals and e-newsletters as my go-to source for best practices, trends, data and industry gossip.

In addition, sites like Mashable.com and the quality links shared by my Twitter Tweeps and Facebook Friends are also major info sources for me.

This shift in my media consumption behaviors began just over a year ago. The 'tipping point' was very sudden!

The communication industry puts me on the forefront of exciting changes, and it might incline me to be more of an 'early adopter?'

I know our tech clients have embraced social media channels like Twitter and Facebook for communication. But what about using these channels as sources for information?

Are traditional trade publications or websites serving your needs primarily or is the bulk of your information coming from social media channels or tools?

Looked at another way, is social media primarily something you produce (i.e. content for your Facebook Fan Page or Twitter feed) versus something that you consume (i.e. reading the content of others such as your customers, competitors, industry gurus; monitoring conversations with search and listening tools)?

Annual event helps keep it all in perspective

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Once a year, Interfaith Community Services holds a meeting for all of its supporters to celebrate their generosity and the community's accomplishments. I started volunteering with Interfaith in 2001/2002 but they've been around over 25 years.

You can imagine what kind of year this past one has been for a lot of folks (and for social services agencies like ICS).

More than 33,700 people in North San Diego County came to it for help this year.

A few of them got up to share their stories today.

First up was a mother who developed a quart-a-day vodka habit to drown her demons. When that didn't work, she tried drowning them once and for all by drinking liquid Drain-O. Her family steered her to get help. She is now sober, beautiful and strong, giving back to ICS by counseling others and donating to the current residents of its amazing sobriety program.

A two-tour Iraq vet spoke about the help he got transitioning from the Marines to civilian life. The job training he received from ICS was the difference-maker for him. (Finding a job in the U.S. should not be harder than dodging improvised explosive devices in Iraq, and yet it nearly was for him this past year!)

A battered wife with nowhere to turn when she needed it most was living in her truck and ready to disable the airbag and drive it into the median. She found ICS and is now in transitional housing, confident and employed.

Stories like these give me hope and faith that people can overcome, but they can't do it alone. That's where Interfaith comes in--people of every faith or simply a faith in the human spirit ready to give a hand up to those who need it.

What a beautiful thing to pause and celebrate!

Internet's Dark Secret: It's Made of People!

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Like 'Soylent Green,' the mysteries of the Internet are easy to unravel when you realize this: It's people. The Internet is made out of people.

Twitter, Facebook, search engines, websites, video, monitoring software...

The point of all of these tools is to help people connect and communicate. You've got to fulfill the expectations of the people on the other ends of these tools for them to work for you.

So don't be overwhelmed, intimidated or turned off by the technology. And conversely, don't make it all about the technology. Make it about the people. (Just don't actually turn the people into food. That's not supposed to happen until 2022, the year in which the film, Soylent Green, is set.)

But do add Soylent Green to your Netflix queue, and while you're at it, add SNL's the Best of Phil Hartman, who could impersonate Charleton Heston like no other before or since.

Think you're following 1,000 Tweeps? Actually it's closer to 40.

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Twitter's supercharged adoption rates have taken it from nine million unique visitors in March to 17 million in April.

But recent scrutiny of Twitter adoption rates have turned up two interesting results:

• 60% of users who start an account abandon it within a month. (Source: Nielsen)
• 10% of its active users are responsible for 90% of the Tweets. (Source: Harvard Business School)

Based on these metrics, while my account might indicate that I'm following 2,000 people on Twitter, I'm actually following more like 800 (40% of 2,000). And, 10% of them--80 people--are responsible for 90% of what I see. The other 720 folks are responsible for a smattering of Tweets.

To see if these numbers bore out, I reviewed an hour of incoming Tweets and counted closer to 150 individuals and news feeds of which no more than 10 people or outlets were responsible for multiple Tweets. This is not scientific by any means, but it tells me I'm following users who are twice as active as the average. This is what I'd expect to see since I tend to follow other communicators and journalists; however, it still illustrates the point that only a small percentage of followers are consistently contributing to Twitter.

What do these trends mean for communicators and their clients? Well, for one, it means Ashton Kutcher does not have 2.1 million followers -- he has 840,000, max of which 84,000 would fall into that most active 10% and who are, therefore, likely to be on Twitter at the moment he sends a Tweet. And now the question is whether that's the 84,000 who really care what Kutcher has to say? (And could it be that high? ;-)

But enough about Kutcher. What this post is intended to illustrate is that amassing large audiences is not as important as targeting and attracting followers that care about and share your interests.

And, in that respect, social media is no different than all forms of communication that preceded it. The first commandment remains 'know thy audience.'

If you're being followed by 1,000 people, keep in mind that 600 of them are no longer using Twitter because they didn't get it. Of the 400 remaining, only 40 of them can be expected to really engage.

So take stock and identify who those 40 people are, find more like them, serve that audience as best you can, and consider cutting loose those who may be cluttering your communications rather than adding to them. Approach your social networks with the same discipline you use to build a direct mail or media list--you want the highest response rate possible so pay close attention to your followers' profile.

And if you're someone who is an above average user on Twitter, help newcomers and encourage them to stay by engaging with them, recommending TweetDeck and other tools that improve the experience, and so on. Think of it as your community service.

Communicate at a Glance

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The Internet has changed our reading habits.

If you're like most people, you don't read online as much as you scan. And in all fairness, with so much information available to you, who can blame you?! Reading a website word-for-word makes about as much sense as admiring a field flower-by-flower or a grove tree-by-tree.

As communicators, we recognize these behaviors and preferences and leverage them for better results.

I've been talking about 'at a glance' communication for the last two years, by which I mean information that communicates the message with one look. Headings, subheadings, short bulleted lists, diagrams, images and captions all help to achieve this outcome.

Paragraphs of full prose kill this effect.

With attention in short supply, smart communicators are turning to visuals to engage their audiences. Economy of words and efficiency are essential to getting your point across.

However, there is a time and a place to use a lot of information: when you are trying to show 'at a glance' that you're the experts or the best source for something. In that case, employ the opposite tact and overload your communications with links, words, inserts, papers, slides -- no one may read any of them but, 'at a glance,' they'll get the message that you've got a lot to say or show, which must mean you've got a lot to offer.