The Myth of the Marketing ‘No-Brainer’

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By Julie Wright, President

Over the past 20 years, I’ve often heard people ask for the ‘no-brainer’ marketing idea. Two weeks ago, it was an entrepreneur with a national retail product looking for a PR ‘slam dunk.’ And two days ago it was the nonprofit executive overseeing a multi-million dollar fundraising campaign who scoffed at the notion that marketing dollars should be budgeted for her organization’s social media program.

This thinking is a dangerous delusion: There are no marketing no-brainers, slam dunks or results without a commitment of time, resources and, yes, budget.

How can I be so sure? It’s pretty obvious to me: If it were that easy, we’d all be millionaires and every nonprofit would be well-funded.

It takes a lot of hard work and money to understand your target market’s needs, reach them with your messages and keep those messages top of mind so that they think of you when they are ready to buy or donate.

Social media may have low barriers to entry but that doesn’t mean that making it work is free. Far from it. Like press coverage, engaging your target audience via social media means you need to earn their attention—earn, as in “to receive as return for effort and especially work done or services rendered.”

Entrepreneurs underestimate the investment required in time, attention and dollars to earn both their market’s attention and its business. This myth may be a big reason that roughly half of all businesses fail within five years.

Nonprofits need to keep their cause “top of heart” with donors all year round through storytelling and sharing. Imagine how donors will feel when reading a yearend appeal letter when they know how hard an organization has been working all year round. Their heart is already open to the appeal.

Return on investment from marketing activities requires strategies, systems and the people in place to see them through. The first step to marketing success is letting go of the idea that there’s a slam dunk, no-brainer or result to be earned without any investment.

5 Tips for Great Pictures

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By Kairee Luna, Design Specialist

One job that I truly love doing — no matter the circumstances, time required or pay — is one that I taught myself. It sometimes requires me to work outside in the cold or heat, roll around in dirt, and occasionally endure public humiliation. This is the life of a family photographer. I love what I do, and I’ve learned simple tips along the way that can help anyone take great pictures.

1. Edit photos sparingly.

Editing can enhance a photograph, but it can also detract from a photograph if done incorrectly. Editing should emphasize the good that already exists. Whenever I edit a photo, I try to keep it looking  as natural as possible while still making it "pop." I do so by adjusting lighting, saturation and contrast. Many beginners over contrast, or over or under saturate an image. It's fun to experiment with filters, so it's easy to go overboard. Still, the best photos are the ones that look natural, with the main focus on the subjects, not the strange colors and dark shadows that may exist around them. Now if you're going for artful or abstract photography, that's another story.

2. Don't be afraid to embarrass yourself.

If you're photographing children and want their attention, you'll need to act a little goofy to get them to laugh. During one of my recent shoots, I spent a good portion of the session making popping sounds with my mouth. And don't be afraid to sing if you have to. Luckily for me, I now have a partner who accompanies me on my shoots to take over the embarrassing battle of making silly faces for the kids. However, that task never truly ends.

3. Don't over or under pose your subjects.

My biggest weakness as a photographer is not knowing appropriate pose techniques. This can lead to awkward pauses where I attempt to think of something quick and on the spot, which may not make for the smartest decisions. At the same time, I believe this is also one of my strengths as it allows me to capture the moments I do. I don't strive for perfection; I strive for the raw and natural. You'll rarely see me move a client's arm to the small of his wife’s back, or tilt a child's head to get the very best angle. Sure, I'll give my clients loose direction and make sure they're all facing the camera, but I allow them to pose how they want. And when a family laughs, or a child runs off to play on their own, they become the best moments to capture. If a client doesn't feel comfortable, you'll sense it in a photograph. Likewise, if they're caressing their boyfriend's cheek in a way they wouldn’t in real life, it’s awkward for everyone. Sure, the photo might look awesome and resemble a romantic novel cover, but it doesn't reflect the personalities of the people in it. 

4. It's not the camera or equipment that makes a great photographer, it's the person behind the lens.

My biggest pet peeve is when someone compliments an awesome photograph, but then follows up by saying, "What kind of camera do you have? It takes great photos!" I shoot with the bare basics — a camera body and a 50mm camera lens, no fancy flashes, accessories or even top-of-the-line lenses that might separate me from looking like a hobbyist on a regular day. But if a photographer knows how to use their camera, frame an image and work with their subjects, it doesn't matter how old or basic the camera is. The photos will always turn out beautifully. And just because someone has better or newer equipment, doesn't mean their photographs will be any better than your own. 

5. Practice, practice, practice.

Photography is a skill you'll never stop learning, and the more you do it, the more you'll grow as a photographer and develop your own style.

Fear Is Its Own Food

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By Grant Wright, CEO

It struck me the other day that America was consumed by fear for so many months leading to the election. Fear of more Obama. Fear of change to Romney. Fear that the housing market isn’t strong enough. Fear that it’s too strong and becoming unaffordable again. Fear of Obamacare. Fear that Obama really does care. Fear that things won’t be OK. Fear that things will be OK for us, but we’re not doing enough for others. Fear. Fear.

Watching a morning ‘news’ channel that for months pedaled little more than outrage, speculation and what-ifs, suddenly overnight seeming to set its communication priorities on a discussion of coffee varieties; reading of Mitt Romney no longer having Secret Service or his campaign plane, and leaving a meeting a couple days later by getting into the back seat of his son’s ordinary gray Subaru; seeing the media offer us the latest catchphrase to turn our suddenly vacant fear capacity to “fiscal cliff” (listen for it, it too was everywhere overnight) – reminds me to stop and refuse to buy into it.

Don’t get me wrong – if you’re a gazelle with a cheetah bearing down on you then fear is a good thing. And arguably a little more tempering fear and prudence preceding the 2008 financial meltdown would have been a good thing. But we’re not gazelles and so much of what we fear is manufactured by others who profit ridiculously by playing to our fear response. So it can be hard to know good fear and harmful fear.

I recently heard someone quote a study that something like 98 percent of what we fret about never comes to pass. Arguably, at least some of it doesn’t come to pass because we worried about it and prevented it. But still, the extraordinary price we humans pay by worrying is, well, extraordinary.

Antacid sales worldwide each year alone reportedly top more than $10 billion. Sure, a lot of this is to do with other health factors like the obesity epidemic here in the U.S., but I’m guessing another big factor in this is simply people worrying, often needlessly.

KPBS radio recently reported that each year in the U.S. hospitals and surgeons have to pay out a total of more than $1 billion to surgery patients who have had something left inside them, like a sponge. And this is because there’s on average 4,000 items unintentionally left inside patients each year. Should I fear this if I need surgery? Of course not, in the same way you can’t worry about your plane being the one to crash from the roughly 50,000 commercial flights that take off every day somewhere in the world.

Since we live in the information age, we are bombarded with things to worry about like no time before. Things to potentially worry about have always happened; it’s just that we never knew about a lot of them.

So, how do we filter but not become callous? I don’t know. If you have a sure-fire solution let me know. For now, and for me, I do my best to balance and try to err on the side of concern versus indifference. As they say, what goes around comes around. So we can hope to put out more good than less, and if we’re lucky maybe some of that will come back to us. But you can’t, and shouldn’t of course, have that expectation.

At (W)right On, we advise our clients not to make decisions from a platform of fear. It is a poor platform. Better to make it from a reasonably and intelligently informed position, and then put full effort behind making whatever that decision have the best possible outcome.

Fear. Worry. Unless there’s a cheetah chasing you, in the inimitable words of Meher Baba made even more famous by Bobby McFerrin, “Don’t worry, be happy.”


Image credit: ajlber / 123RF Stock Photo

Movember Tips from a Dedicated Mo

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By Chancelor Shay, Account Executive

While at the supermarket picking up supplies for Thanksgiving, did you find yourself thinking, “What's with all these horrendous mustaches?” Those in the know can tell you it’s no coincidence you’re seeing more mo’s around this time of year as the annual fundraising challenge Movember is in full swing. If you didn't know, Movember is an annual month-long campaign where men grow out their Flavor Savers to raise money and awareness for men’s health issues, particularly prostate and testicular cancer. Proud participants, such as myself, build teams and set up online accounts where friends, family, colleagues and extended supporters can donate some of their hard-earned cash to help the cause.

In my third year, I’m hardly an expert. In fact, that’s not even the point. But I have learned a few things and while I was sharing some tips with NBC San Diego, I decided a more thorough list of pointers was warranted. These guidelines won’t help thicken your Lip Rug, or at least they didn't for mine, but they will help you get the most out of your efforts and have a lot of fun in the process.

Create the conversation! First and foremost, Movember isn't simply an excuse to don a 'stache, it’s a movement not only to help fund research to develop a cure or treatment for a disease that affects one in two men, it’s also to make preventative and proactive men’s health decisions mainstream and acceptable. When someone compliments your Mouth Brow, don’t just say thanks; take it a step further and create a dialogue which will help connect them with the movement. Hopefully, this will have a ripple effect where they start other conversations around men’s health issues (and mustaches) and it keeps going.

Solicit team members, not donations. There are plenty of people with their hand out asking for money and many times it’s for a worthy cause. But if you ask a friend to join your team, they now have a vested interest in the team’s success and bring with them resources and connections that benefit your team and the entire campaign. The more people spreading the message and encouraging donations the more funds your team will raise. It’s simple math.

Share your team’s successes. Fundraising 101 says you don’t actively solicit donations until you’ve raised more than half your goal. While that can’t be true for this type of campaign, apply that concept and announce when you or your team receives a donation. Everyone wants to be on the winning team, so showing your team is doing well will renew interest and excitement in your campaign.

Stay committed! For many new mo growers, there’s a stage of awkwardness where your mustache is beyond stubble, but visible enough to get a few weird looks. Don’t give up! Continue to groom and shape your Muzzy regularly. I promise, your efforts will be rewarded.

Get personal. Compassion rarely translates in the digital world, so stay away from an impersonal social media blast asking for money. While that can generate some donations from others you know that are already passionate about the cause, it won’t inspire others who are yet to care. Talk about it when catching up with friends during happy hour. Your contagious enthusiasm will be more effective in getting friends on board and willing to open up their wallet.

Don’t forget the mo sistas! Just as NFL players don pink in support of Breast Cancer Awareness month, it’s important to include women in your team’s men’s health campaign and capitalize on the benefits that brings.

Say thanks! Say thanks for joining the team, spreading the word, generating donations…for everything! Everyone has 25 hours worth of obligations to fit into 24 hours. So when others create a blog post, send a shout out, even fill out the short form to join your team, they took time away from doing something else — not to mention disposable income is at a premium for most. Every dollar they donate to your campaign is a dollar they’re not saving for travel, using on a date with their significant other or spending on something else that makes them happy. That is worth a quick “thank you” note, right?

Have fun! Cookie Dusters are supposed to be fun, especially for those who don’t rock them year round. So get creative and have some fun with it. Personally, I like to name my mo and adopt a fitting persona. This year I've named it The Errol, after Errol Flynn, whom some say I resemble. I have to admit, I feel like I walk around with a certain air of Old Hollywood pizzazz and sophistication now that The Errol has graced my upper lip. Not to mention, every major city in the U.S. holds an end of Movember party. Hope to see many of you at the SD gala.

These tips are tried and proven, and great to keep in mind during your Movember efforts. But there are other Movember related problems that will arise…such as how to deal with the throngs of women infatuated with your Crumb Catcher. I don’t have a tip for that, but I imagine you’ll figure out a good solution. And to my mustache’s biggest fan: Sorry, but this thing is gone when the calendar flips to December, Mom. 

We're Thankful

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With Thanksgiving next week, we wanted to share what we're thankful for.

"Gratitude is a great stress buster. I have a Post-it note in my daytimer that reminds me to pause and think about those things I'm thankful for. My family, friends and coworkers always top the list! After that, I'm grateful for my health."  

-Julie Wright, President & Founder

  

"I'm thankful for being fortunate enough to have 'first world problems;' for love, laughter, family and friends; and for the smart and passionate people in my life who inspire me every day."

-Grant Wright, CEO & Managing Partner

  

"I'm always thankful for family, friends, food on the table and a place to call home, but this year I'm especially thankful for one thing in particular: my soon-to-be husband!"

-Rebecca Chappell, Account Executive

"I'm thankful for a supportive and loving family, beautiful girlfriend, handsome chocolate lab companion, Shakespear, and that I'm healthy enough to make every day enjoyable by taking advantage of life's opportunities. I'm also thankful for the little things in life like Internet memes, parody Twitter accounts, craft beer, Aziz Ansari, fish tacos and Google on my smart phone."

-Chancelor Shay, Account Executive

  

"I am grateful for my family because I always have a place where I belong and feel loved."

-Maureen Legg, Account Executive

 "I'm thankful for my loving husband, my amazing job and colleagues, and for living in beautiful San Diego."  

-Kristina Houck, Account Coordinator

"I am most thankful for my fiancé and having him as my best friend and the man that I can't wait to spend the rest of my life with! I am very thankful for my family who has always been there for me and helped me grow into the person I am today. I am also thankful for the two best friends that I left back in Chicago, but who I can still count on and always have for support even from across the country!"

-Kairee Luna, Design Specialist 

De-Stress Your Work Space

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By Rebecca Chappell, Account Executive 

Studies show that U.S. workers now spend more time at work than anyone else in the world. Back in 1970, American employees typically worked about 35 hours per week. Today, the average workweek is 46 hours.

Considering how many of us exist within an enclosed structure the majority of the time, it makes sense that we should reduce unnecessary stress from our work environment for the sake of our well-being.

Now and Zen

Try starting your day by reflecting on an inspirational message or what you hope to accomplish before quittin’ time. I always feel better equipped to handle the inevitable stress in the pipeline if I take a few minutes first thing in the morning to go over my to-do list or read a daily dose of goodness. To that end, I try to complete each workday by clearing off my desk and setting up my to-do list for the next day. This exercise in itself allows me to leave my work load at work rather than fretting at home over what may or may not have slipped through the cracks.

Brake for Breaks

According to time-management expert Peter Bregman, we all reach task fatigue – when the effort we're putting into staying on task seems greater than the effort we're putting into moving forward in the task. It's the point when our productivity plummets, when our eyes glaze over and our mind wanders. The solution is easy: Either switch to a new task or get up and move. Take a walk around the block, do some jumping jacks or engage in some desk yoga. And for Pete’s sake, even if you brown bag it, eat lunch somewhere other than your desk! Studies indicate that up to two-thirds of American workers skip lunch or eat lunch at their desks. Since I’m among the two-thirds, this advice falls into please-do-as-I-say-and-not-as-I-do category. But I do know the difference. Taking a real lunch as well as mini-breaks throughout the day not only recharges your energy for the next item on your to-do list, it helps head off the infamous afternoon slump.

Color Your World

When it comes to decorating your work space, don’t underestimate the psychological effects of color on mood and productivity. Red, for example, has been shown to increase concentration and stamina; however, it may also illicit feelings of aggression. On the other hand, its sister shade of pink induces feelings of relaxation. Generally speaking, warm tones such as orange and yellow are considered cheerful, happy colors. Cool tones such as blue and purple lower blood pressure and create a sense of balance, although too much dark blue can be depressing. If you work in a cubicle or your boss won’t let you paint the walls, try outfitting your zone with inspiring art or knickknacks in the colors that suit your needs.

Breathe Easy

Several studies from the past 10 to 15 years show a view from the window can affect our sense of well-being. Don’t have a window office? Research has also shown that indoor plants have direct beneficial effects on psychological health, task performance, illness reduction and productivity. What’s more, whether you have a window or not, indoor plants can significantly improve an office environment by purifying the air and balancing humidity, which may result in fewer sick days. Not sure what plant to get? NASA did a study to find out which plants were best to filter the air of the space station. Check out the results here.In recent years, scientists at NASA and the Associated Landscape Contractors of America (ALCA) have discovered that there are various houseplants that keep our household air clean and pure and balance indoor humidity. Not only do these plants absorb pollutants, they also scrub harmful gases out of the air and help fight pollution. How incredible! In recent years, scientists at NASA and the Associated Landscape Contractors of America (ALCA) have discovered that there are various houseplants that keep our household air clean and pure and balance indoor humidity. Not only do these plants absorb pollutants, they also scrub harmful gases out of the air and help fight pollution. How incredible! In recent years, scientists at NASA and the Associated Landscape Contractors of America (ALCA) have discovered that there are various houseplants that keep our household air clean and pure and balance indoor humidity. Not only do these plants absorb pollutants, they also scrub harmful gases out of the air and help fight pollution. How incredible! In recent years, scientists at NASA and the Associated Landscape Contractors of America (ALCA) have discovered that there are various houseplants that keep our household air clean and pure and balance indoor humidity. Not only do these plants absorb pollutants, they also scrub harmful gases out of the air and help fight pollution. How incredible!out tout

Image credit: ssilver / 123RF Stock Photo

Don’t Just Talk, Say Something

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By Maureen Legg, Account Executive

You’re at the end of your rope and they’ve given you enough to hang yourself. They wanted the job done yesterday but they’re not playing with a full deck. That big idea they had is on the tip of your tongue but you can’t put your finger on it. You’ve got a lot on your mind and need someone to take this project off your hands so you can get a grip and figure out what the heck they want. Well, wake up and smell the coffee, my friend. You’ve got to break a few eggs to make an omelet. So if you really want to whip up something special you’ve got to bite the bullet, mosey back in there and ask them what they meant.

Communication.

As communications professionals, we know better than anyone that it’s an art. Especially when it comes to giving direction. But what many people don’t realize is that it is also a critical component of productivity.

How many times have you stalled on a project because you really weren’t sure what was being asked of you?

As the loquacious Mike Meyers said in The Cat in the Hat,  “Well, sure, he can talk. But is he saying anything? No, not really…”

Quality communication not only engenders efficiency, it also boosts employee morale and impacts client satisfaction. Did you know that Communications is one of the top 10 college majors, according to The Princeton Review? And yet, the workplace is a minefield of unclear communication. People get confused. They waste time. They do it wrong. They miss deadlines. They feel bad about themselves. It’s a vicious cycle that can be broken by brushing up on a perhaps obvious but often underutilized skill set.

Be specific. If you’re asking somebody to do something, presumably you know a bit about what it’s going to take to get it done. Share that wisdom with your co-worker. While everyone loves a “self-starter,” pointing them in the right direction utilizes your big brain and helps them to be successful.

Invite questions. Co-workers may be embarrassed that they don’t know something they are expected to understand. While it’s great when someone “gets you,” giving them an invitation to clarify lets them off the hook when they don’t.

Bear the burden of successful transmission. I once had a supervisor say to me, “You need to read my color chart to figure out the best way to communicate with me.” Successful communication is not a one-way street. As a supervisor, take responsibility for making sure the task is understood.

Check in. Instead of waiting until it’s too late and they are long down the wrong path, schedule a status call to confirm all is well or respond to new questions that have surfaced.

Set deadlines. You know…with a date and time. Contrary to popular opinion, ASAP is not a real deadline, and “when you get a chance” is not really respecting someone’s time.

Confirm expectations. While we assume everyone has the same quality standards, reminders that the data should be proofed, fact checked or recalculated is never a waste of time.

Stay on point. Burying direction in a long and complicated explanation only dilutes focus and understanding on the receiving end. Try bullet-pointing the direction via email and then following up with a live discussion. This also gives a co-worker time to digest the direction and formulate questions.

Keep the team in the loop. Being clear on who’s doing what avoids duplication of a task and allows everyone to plan their workflow. It also enables managers to communicate effectively with clients about the status of projects.

Communicate about communication. In fact, make it a core value in your workplace. Review this skill set, discuss expectations and determine how course corrections will be made on a one-to-one basis.

In conclusion, I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.

If that’s the case, call me.

Image credit: studiom1 / 123RF Stock Photo

Making a Difference

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By Grant Wright, CEO

At (W)right On, there are principles by which we operate that we call our Core Values. They’re how we roll, or try our best to.

Written some years ago, they have evolved a bit, sometimes to add greater clarity and sometimes to simply articulate a new Value that through experience was realized to be there all along.

It’s # 3 – “We are inspired by our clients” - that prompted me to write this today. Well, part of its precept actually: “We choose to work with people who and organizations that are visionaries, leaders and changing the world for the better…”

This notion largely relates to another belief, that life is short and there are far more great things to do than we have time (a precept of Value # 13 – “We act with a sense of urgency.”) So at (W)right On, while remembering the bills that still need paying and all other things being equal, when we can turn our team’s capabilities toward maximum good, we should, and do.

While we have other great stories and outcomes for our visionary for-profit clients, over the years there have been numerous not-for-profit organizations we’ve been privileged to support. Currently, these include Toward Maximum Independence, The Roddenberry Foundation, New Haven Youth & Family Services and Tri-City Hospital Foundation, to name just a few.

Toward Maximum Independence is a nonprofit agency with a long standing reputation for “best practices” in providing personalized assistance to people with disabilities enabling them to live, work and participate in their communities. The positive attitude and work they and those they assist do everyday is extraordinary, and personally inspiring.

The Roddenberry Foundation, founded and chaired by Rod Roddenberry, son of Star Trek creator Gene Roddenberry, for its part has a vision of supporting efforts to expand new frontiers for the benefit of humanity.  Focused on the four pillars of the Environment, Science & Technology, Humanitarianism and Education, its Roddenberry Center for Stem Cell Research at Gladstone Institutes was established one year ago. A couple weeks ago, Dr. Shinya Yamanaka, who divides his time between Japan and the Roddenberry Center, was awarded the Nobel Prize in physiology or medicine for his stem cell research discoveries. How cool is that? And how profoundly privileged is (W)right On to help carry on the Star Trek legacy established by Gene Roddenberry so many years ago?

New Haven Youth & Family Services is yet another organization making a difference. Established in 1967 and having helped more than 15,000 families to date, today New Haven is transforming lives for at-risk adolescent boys through an innovative education model that supports troubled youth, guiding them from despair to hope. Every young person they help not only helps them and those around them, but helps the community today and for the long term. It’s truly win-win.

Tri-City Hospital Foundation was established in 1964 with a mission of inspiring community health and wellness through support of Tri-City Medical Center. Recently I had the opportunity to trial for a few minutes Tri-City’s incredible new da Vinci Robotic Surgical System in part made possible by the Foundation. Humbling, to say the least. (No human or anything else was harmed in the process!) And while Tri-City helps thousands every year, it made a difference in the life of Caleb, and through a new law and its own ‘Code Caleb’ now other newborns that you should read about.

Each of these organizations I do injustice by mentioning them so briefly, and there are many others. I hope you’ll take a moment to check them out, and in a world all-too-focused on pop culture, or the latest talking head on what used to be legitimate news channels, think about what really matters to you.

There are many worthy organizations, and I hope we hear from you on the above or any of the other great things you know of going on around us.

And if you’re curious what the rest of WOC’s Core Values are, shoot me an email at gwright@wrightoncomm.com.

Lance Armstrong’s Race to Redefine His Legacy

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By Julie Wright, President

How will you remember Lance Armstrong? As one of the most celebrated athletes in the world? As a cancer survivor who has inspired and helped millions of people around the world? Or as a fallen sports idol and fraud?

Say what you will about the doping case being built against him, but Armstrong’s Aug. 23 announcement that he would neither fight the charges nor arbitrate with the U.S. Anti Doping Agency (USADA) may  just be the first time in his storied personal and professional life that he has ever given up on something.

He can beat cancer and win seven Tour de France titles, but he doesn’t have the will to contest these charges and fight to clear his name? At a net worth of $125 million, he certainly has the scratch to lawyer up and arbitrate or take it to court. But he doesn’t think he can win this case – either because it’s unwinnable, as he alleges, or because he is guilty, as the USADA alleges.

So, Armstrong is, instead, seeking to win the PR battle. If he can hang on to his reputation and convince fans to give him the benefit of the doubt, he will continue to have value as a product pitchman and cancer spokesman. By staying out of arbitration, he can continue to say that he has never tested positive, and, thus, the allegations will always be only allegations. In addition, Armstrong has been depositing a lot of credits in the goodwill account for many years through his Livestrong activities. This goodwill is a major asset during this crisis.

Ultimately, what do people want to believe? There is an emotional and rational component to this controversy. His innocence is a better story and outcome for sports fans and cancer sufferers than his guilt.

The USADA filed charges against him on June 12. On Aug. 23, Armstrong answered those charges by announcing he would stop fighting them. He was banned from the sport for life. His statement on the Livestrong website said “I have been dealing with claims that I cheated and had an unfair advantage in winning my seven Tours since 1999. The toll this has taken on my family and my work for our foundation and on me leads me to where I am today -- finished with this nonsense.”

Had he persevered and fought the charges, a hearing may have been held in December with witnesses for and against.

This is a defining crisis for the Lance Armstrong brand and by not choosing his legal right to clear his name, he will forever be under a dark cloud of suspicion. But what can be learned from Armstrong’s public relations activities to counter this crisis and spare enough goodwill to maintain the credibility of his Livestrong efforts and his legacy to cancer if not to cycling?

First, bad news is bad news. You can choose to hide from it and let a bad situation define you or your brand. Or, you can step up and attempt to fill the vacuum with your own message. Armstrong chose the latter by announcing he wouldn’t fight the charges, unequivocally stating his innocence, casting doubt on the fairness of the process and reminding fans that he would rather spend his time supporting his foundation and the cause of cancer patients.

He also lined up a slew of communications and endorsements to reach fans with these messages. His Livestrong blog shared a message Aug. 23 from the Foundation’s founding chair Jeffery C. Garvey: “Faced with a biased process whose outcome seems predetermined, Lance chose to put his family and his foundation first and we support his decision. Lance’s legacy in the cancer community is unparalleled. Lance could have left cancer behind him and never looked back. Instead, before ever winning the Tour de France, he established a foundation that today has served 2.5 million cancer survivors with its free patient navigation services.”

The Lance Armstrong Foundation would clearly like to ensure his legacy is one of helping the cancer patient community.

Also lining up to throw their support behind Armstrong in this post were John R. Seffrin, PhD, chief executive officer of the American Cancer Society and Matthew L. Myers, President, Campaign for Tobacco-Free Kids.

But Armstrong and his supporters are just getting started.

Attorney and former San Diego Chargers spokesman Mark Fabiani is representing Armstrong and getting the message out through the media now that the USADA has released its report. The details contained in the report might be exactly what Armstrong was hoping to keep out of the public eye by avoiding arbitration as the USADA-released report concludes that the U.S. Postal Service Team was engaged in a doping conspiracy that “was professionally designed to groom and pressure athletes to use dangerous drugs, to evade detection, to ensure its secrecy and ultimately gain an unfair competitive advantage through superior doping practices.”

On the same day that the USADA report came out, Oct. 10, Armstrong Tweeted “What am I doing tonight? Hanging with my family, unaffected, and thinking about this. http://bit.ly/Po6mXT  #onward”.

The Tweet links to a press release issued by his foundation on that same day announcing its 15-year anniversary celebrations in Austin from Oct. 18-21. The highlight is the Fri., Oct. 19 fundraising gala that includes Norah Jones, Stephen Marley, Sean Penn, Ben Stiller, Robin Williams and, of course, Armstrong himself. With throngs of supporters at rallies, sporting events and the gala later this week, it might be difficult for people to see Armstrong as a bad guy.

By hammering on the work for cancer and success his foundation has achieved, the public might ask whether Armstrong hasn’t done more good for people in serious trouble than he has done harm to a sport and its competitors and fans?

Clearly that is the drumbeat to which Armstrong and his closest supporters are marching.

In a survey of more than 800 people that was conducted before the USADA’s findings were publicized, it would appear that the public was reluctant to turn on Armstrong. Sixty-seven percent said they still saw him in a positive light including 29 percent who said they were disappointed but respected what he has accomplished and 24 percent who believed Armstrong that he had never doped. Fourteen percent said he is still a champion while 8 percent said he is a cheater.

It will be interesting to see what the weekend’s celebrations produce to counter the negative coverage since Oct. 10, but with serious allegations about Armstrong that go beyond doping to bullying team members, paying $1 million to an Italian physician also accused of helping athletes dope and gifting $100,000 to the International Cycling Union and a drug-testing laboratory, fighting this crisis may be the one challenge his will alone won’t be enough to surmount.


Image credit: John Kershner / 123RF Stock Photo

Step Outside Your Comfort Zone and Build Your Network

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By Chancelor Shay, Account Executive

Don’t you hate that feeling where you’re around a group of people you don’t know but they seem to know each other? Every ice breaker line you come up with sounds foolish in your heard and you’re not sure how to interject. When you finally do there’s a communal awkward look as the group doesn't get your humor. Where do you go from there? Networking can be unsettling and everyone has had this experience at some point in time, but putting yourself in a position to develop new relationships is essential to achieving client goals and career growth.

It’s often said for most businesses, but especially for public relations agencies, that relationships are everything. That means more than just having relationships with the right reporters to earn coverage for your clients; it means having relationships that add value to your client by connecting them in ways that help beyond their PR goals. Creating a valuable network takes a little bit of time, a little bit of tact and a lot of proactive effort, but opportunities to grow your connections and develop them into fruitful relationships are all around. Banquets, galas, conferences, social outings, seminars, panels. The list goes on. The trick is getting started to hone your skills, utilizing the network you already have and finding a sweet spot. Here are some tips to set you on the right track.

Start with what you know

You wouldn't swim the English Channel before you try swimming to the end of the pier, so take the same approach with networking. Look for events that will attract like-minded people around a subject you’re knowledgeable on. If you enjoy science fiction and fantasy movies, head to Comic-Con, the largest gathering of sci-fi and fantasy film/television fans and industry professionals in North America. However, more important than simply meeting a new person is being able to connect the dots to you and your client’s advantage. Perhaps you meet someone from a special effects studio in desperate need of a new website. Or maybe an IT client can benefit from your new connection to the production company that’s exploded thanks to a new, hit movie. If nothing else, having the confidence that comes with great content knowledge will allow you to practice on networking skills to translate into a different environment. Once you have a sound networking skill set, stepping outside your comfort zone will produce the biggest returns.

Don’t forget about the relationships you already have

PR rule No. 138 is, “Don’t only reach out to your contacts when you need something.” Yes, I made that number up, but it’s in the rule book somewhere. This one is simple since you’re already friends and can avoid the pressure to fill pregnant pauses after a good laugh. So call up that assignment editor you used to work with and grab coffee. Or even better, since we know how much business is handled around a few drinks, head to happy hour with your pal from the ad agency you've collaborated with. Find out what’s new with them, give them an update on what’s keeping you busy and perhaps there’s a way to connect a few dots.

Go where your clients go

Whether it’s a big industry conference or a panel discussion, go where your clients go. There’s nothing more effective than firsthand testimonials of your brilliant work to get a new connection started on the right foot – not to mention you must already have some familiarity in the space that allows for a more free flowing discussion. Attending events where your client goes also allows for invaluable face time. It’s a chance to gain firsthand experience to support communication around similar events in the future and point out opportunities for your client that they may have missed otherwise. If those opportunities are mutually beneficial for your client and your new connection, then you've just showcased your value.

It may not be what clients pay for, but the value of a good network is worth the sweaty-palm handshakes and nervous car rides that come with stepping outside your comfort zone.

Best Practices for Media FAM Trips

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By Rebecca Chappell, Account Executive

Facilitating a FAM trip – a free or reduced-rate trip offered to travel professionals to familiarize them with what a destination has to offer – is a great opportunity to build relationships with media as well as provide an experience that they can recreate for their audience.

In the case of our client Wuksachi Lodge, a full-service hotel nestled in the heart of Sequoia National Park and operated by Delaware North Companies Parks & Resorts, our FAMs have focused on what sets the hotel and surrounding area apart from other destinations. By customizing itineraries that showcase unique seasonal and year-round elements (versus one-off news items that have a quick shelf life), we are able to host media from short and long-lead outlets simultaneously. This is important, as long-lead magazines and television shows typically plan two months to a year in advance.

Executing a successful FAM trip requires a great deal of organization and there are a number of items to consider from start to finish. Here are just a few preliminary steps that will help ensure smooth sailing once guests are onsite:

Consider Timing and Resources

You need to first decide on dates for the trip, length of stay and the appropriate number of guests. Media generally prefer midweek to weekends and at least a two-night stay. Avoid holidays if possible. When contemplating how many guests to accommodate be sure to think about sightseeing opportunities. Will your guests walk or do you have a passenger van and trusted driver? And don’t overlook potential weather issues! If it rains on your outdoor activity or a heavy snow shuts down a thoroughfare, what’s the contingency plan?

Design an Invitation

Your invitation serves as pitch to entice media. In addition to the five W’s – who, what, why, when and where – it should convey the answer to the question: What’s in it for me? With all the invitations travel media receive to explore various destinations throughout the world, what makes yours worth saying “Yes!” to?

Find Qualified Participants

A great way to attract media to your FAM is to send your invitation through a professional database that specializes in the travel journalism. But just because someone accepts your invitation doesn’t mean you have to book them as part of the FAM. As part of the qualifying process you’ll want to request credentials, writing samples, links to published articles, etc. You can also pick up qualified leads from trade publications, sales and trade show activity and referrals.

Create an Itinerary

A well-thought out itinerary is imperative. Sightseeing destinations in Sequoia National Park, for example, are a great distance apart. Many require a vehicle as well as walking time. This is the sort of thing that needs to be accounted for when trying to get a media group to a tour on time. Also imperative is providing plenty of down time between activities. Sure, you want to showcase the place, but don’t pack the daily schedule so tight that media have no time to rest or explore at their own pace.

Supply Travel Tips

Before media depart for your destination you'll want to send them a list of travel tips, from driving and/or flight directions to important phone numbers to all the localized things in between. Since there are no gas stations within Sequoia National Park, we provide a list of the last gas stations you can fill up at before ascending the mountain. Because Sequoia is home to black bear, we provide bear safety information. And, as weather in the mountains can be unpredictable, we always offer suggestions for what to wear and what to pack.

These tips merely scratch the surface of what it takes to pull off a successful FAM trip. They do require a lot of organization in advance, but the results can be very beneficial for a client when all goes well!

How to Get the Most Out of Your Internship

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By Leah Reyes, SDSU Public Relations Senior

I wasn’t sure what to expect when I began my internship at (W)right On Communications. This is my first time taking what I've learned in the classroom and applying it to a real public relations setting. I've been here for about one month and I've already learned so much. Here is what I’ve learned so far:

Don't be afraid to ask questions.

Internship supervisors understand that you don't know everything, especially if it's your first internship. In the beginning, I was nervous to ask questions because I didn't want anyone to regret choosing me as an intern. I learned fast that if I didn't ask questions, however, I would end up sitting there staring at my desktop. Therefore, I ask questions whenever I have the chance, whether it's to clarify a task I was given, or to learn something new.

Every opportunity is a learning opportunity.

No matter what you're doing, there is always something to learn. Observe how your supervisors talk on the phone, how they discuss client work with each other, or even how they conduct their individual work. Learn from them and apply it to your own work. If you are working on a task and you’re curious about something, ask. For example, I was browsing pictures for a brochure, and I realized that I had always wondered how organizations selected pictures for brochures and other marketing collateral. I asked Account Executive Rebecca Chappell, and she explained how images are selected. There have been several times when someone has given me advice or extra information just to expand my knowledge about the profession.

Don't be easily discouraged.

Supervisors are here to teach and correct if needed. I've made a few mistakes and I've been told what I can do better next time. I was scared that I would be scolded for mistakes, but the (W)right On team really makes sure that this is a learning experience for me. They don't make me feel bad for mistakes, but guide me instead.

Ask for feedback.

I am enrolled in an internship course, which requires me to have a "midterm meeting" with my internship supervisor. The purpose of the meeting is to evaluate my internship and discuss what I can improve. If this isn’t required for your internship course, I encourage you to seek feedback from your internship supervisor.

Show that you care.

When I don't have a task, which is rare, I always ask if anyone needs help. It's courteous to offer assistance, and it shows that you care to be part of the organization. Also always use your manners. I say "thank you" every time I am given a task. I also apologize if I make a mistake. We should be polite by default, but sometimes we forget how important it is. You want to establish a close rapport with your team, so don't forget your manners.

Social media is powerful.

Prior to joining the (W)right On team, I was aware of the power of social media, but I didn't understand how much power it has. As media technology develops, old media traditions begin to slow down. Almost every piece of client work I have had includes social media. There is something new to learn about social media every day. Visit mashable.com and you'll see what I mean. It's not enough to know what Facebook, Twitter, etc. is and how to post. The mechanics behind what to post are very detailed. I've learned that it's really important to have one "voice" when posting, especially for an organization. I've also learned that although it's free of cost, it's not free of your time. A lot of thought goes into the posts we draft and I've learned how to make personal, but professional posts. I've also learned how to use the different tools of social media, like Hootsuite. As long as media technology is changing, which is every day, you should be willing to learn it if you're going to be in the journalism/communications business.

An internship is an opportunity to learn about the profession you are pursuing. It’s important to get the most out of your internship so you can learn and grow. In order to get the best experience from it, you need to put yourself out there. I still need to work on not being so shy, but I am definitely taking everything in as I go, which will help me build my future career. 

5 Interview Tips for Those Searching for Their First Internship

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By Leah Reyes, SDSU Public Relations Senior

As a student who has never had an internship, you tend to convince yourself that there’s no way you’ll get an internship because you have “no experience,” right? Wrong!

With the help of my mentors at school and spending hours on my resume and cover letter, I was able to land a summer internship with (W)right On Communications. And guess what? It’s my first internship. It is possible, ladies and gentlemen! Here are a few tips on how to survive – and hopefully conquer – your interviews when searching for your first internship:

1. Educate yourself about the organizations you apply for.

Before you start perfecting your resume and cover letter, make sure you know what the organization is about, what they’re looking for and what they value. Check out their website, blog and social media accounts. This is really important because you might learn that although you’ve heard awesome things about an organization, it’s not exactly for you.

It will also make you stand out from everyone else when you get to the interview and you reference what you already know about the organization. When Elyse Charlesworth, (W)right On’s account coordinator,  interviewed me, she was happy to know that I took the time to look at the agency’s website and blog.

2. Cater your resume and cover letter to a specific organization.

No generic cover letters or resumes! This is one of the most important things I have learned. You should have multiple applications for multiple organizations. After I researched (W)right On Communications, I learned their values and made sure to incorporate them in my cover letter and resume.

Be sure to study the internship description so that your cover letter and resume reflects what the organization is looking for. Employers don’t like generic cover letters because it doesn’t show that you want to work with them, specifically. It looks like you’ll take any internship just to have an internship, which is not good.

Also, don’t forget that when you email employers with your attached application, the actual email message has a lot of power! Employers might not open your attachment if your email message doesn’t impress them. Cater the email to them, too!

3. Writing samples set your application apart from the rest.

When Elyse contacted me to schedule an interview, she said that my writing samples impressed her. I used my writing samples from school and attached it to my resume and cover letter. Before I attached my samples, I had multiple people look them over, and I made sure the samples were appropriate for (W)right On Communications. I’ve never had an internship, but my samples from school were enough to get me an interview. If you don’t have anything from school you’d want to share, you can write something yourself, like a blog or a mock news release.

4. Practice interviewing with friends and family.

Whether you have someone pretend to interview you or you practice alone, it really helps to talk out loud! I had a list of interview questions that I practiced with my friends. This helped me master how to answer questions. The first time you answer a question isn’t always perfect, which is why you should practice to make your answers sound awesome. The way you answer a question is more powerful than what your answer is. By practicing, you will become more confident and less nervous.

I had a couple interviews prior to my interview at (W)right On. Both times, I was asked about my strengths and weaknesses. This is an important question to prepare for. It is probably one of the most asked questions in any interview because it wraps up who you are in a few sentences. Practice, and before you know it, doing interviews will be one of your strengths!

Don’t forget to tell the interviewer what you can contribute to the organization’s success. The purpose of an interview is to prove that if you get the position, you can contribute your creativity and talents. Highlight your strengths and don’t be generic!

5. Ask questions at the end of the interview.

I have heard from many professionals that their biggest “turn-off” is when they finish an interview and ask the applicant, “Do you have any questions for me?” and the applicant says, “no.”

Ask questions that show your interest in the organization and in the person who is interviewing you. I made a list of questions to ask Elyse when she asked that final question. Here are a few questions I asked:

• What is a typical day at (W)right On Communications?
• What is your favorite part about working at (W)right On Communications?
• What is your least favorite part about working at (W)right On Communications?
• How did you end up at (W)right On Communications?
• What got you interested in public relations?

These tips won’t guarantee that you will get an internship, but I can guarantee that they will make you a stronger applicant. I can also guarantee that by following these five tips, you will become more confident in applying to organizations and doing interviews. Interviewing for your first internship is definitely intimidating, but if you do everything you can to highlight your skills, you will land that first internship before you know it! Trust me, it’s not as bad as you think! 

Five Free PR Resources to Make You More Productive

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By Julie Wright, President

Some of the worst things in life are free: free advice (no thanks), free love (ugh) and free sofas on the side of the road (also known as trash). It’s important to choose free tools that really make a positive difference in your day.

Also keep in mind that with any ‘free’ resource, the time you spend figuring it out is a cost. When a client recently asked me for recommendations on free website hosting and design templates, that thought sprang to mind. What is the true cost of messing around with a rigid template or cryptic user instructions?

So, what free resources would I recommend to help your PR program?


1. Interns

OK, that’s a joke. Interns are not free. They are a big investment. We have been fortunate to work with many diligent, creative and detail-oriented individuals—primarily from San Diego State University’s PR, media and journalism programs—over the years. And we sincerely hope that during their experience with (W)right On Communications, they grow in ways they never imagined and bond with a set of professional colleagues that they can call on for the rest of their lives for guidance and support. (And, in that spirit, please join me in welcoming Leah Reyes to our team this summer!)


2. Google

Best practices, case studies, how to articles, media contacts, editorial calendars—search the Internet for inspiration as you develop your plans or to help you kick start your brainstorming. If you’re at a loss for ideas or need to be re-inspired, Google can get you there in 30 minutes or less. If you are not actively and continuously seeking out current best practices in PR, you may have an initiative deficiency and should get that seen by a professional.


3. Social media

Nothing may be more time-consuming than establishing a productive Twitter, Pinterest or Facebook community for yourself or a brand. But once you’ve built a critical mass of relationships with your stakeholders via social networks, you can call on them for ideas, amplifying your messages or coming to your defense if your brand is under attack. (And I’m not referring to Twitter DM’s that say “Hey, this dude is saying some really bad stuff about you.” That’s a hack and never click on those links.)


4. HARO

I admit that I find it difficult to comb through the more than 200 Help A Reporter Out (HARO) queries every day. (To address this issue, please refer back to the first item on this list.) But someone in your office should be reviewing these thrice-daily emails that list queries from more than 29,000 journalists and bloggers to look for opportunities for your organization or clients. There are paid subscription levels that will filter results for you as well. Also check out pitchrate.com, which is similar in concept to HARO, or watch @ProfNet’s Twitter feeds for urgent media queries.


5. PitchEngine

This is a platform for press releases that are optimized for social media sharing. However, social media releases expire. To permanently post your material, you will need to pay monthly or annual subscription. Given that you can link YouTube videos, post images, craft Tweetable links and track views and clicks, PitchEngine is a valuable free resource when you’re trying to spread your news cost-effectively. I also think it’s worth the investment of actual dollars to memorialize your content in a permanent newsroom.

What free tools can you not work without?