Monday, April 15, 2013
Hashtags: You’re Doing it Wrong
Friday, April 5, 2013
Four PR Trends

Friday, January 11, 2013
Rise Thee Visual Web, Rise!
Did you receive some sort of electronic device over the holidays? A smartphone like an iPhone or Android? A video game, camera, iPod, tablet, or laptop or maybe a new PC or Mac? If you didn’t chances are you know someone who did.
Friday, June 8, 2012
Five Free PR Resources to Make You More Productive
Some of the worst things in life are free: free advice (no thanks), free love (ugh) and free sofas on the side of the road (also known as trash). It’s important to choose free tools that really make a positive difference in your day.
Also keep in mind that with any ‘free’ resource, the time you spend figuring it out is a cost. When a client recently asked me for recommendations on free website hosting and design templates, that thought sprang to mind. What is the true cost of messing around with a rigid template or cryptic user instructions?
So, what free resources would I recommend to help your PR program?
1. Interns
OK, that’s a joke. Interns are not free. They are a big investment. We have been fortunate to work with many diligent, creative and detail-oriented individuals—primarily from San Diego State University’s PR, media and journalism programs—over the years. And we sincerely hope that during their experience with (W)right On Communications, they grow in ways they never imagined and bond with a set of professional colleagues that they can call on for the rest of their lives for guidance and support. (And, in that spirit, please join me in welcoming Leah Reyes to our team this summer!)
2. Google
Best practices, case studies, how to articles, media contacts, editorial calendars—search the Internet for inspiration as you develop your plans or to help you kick start your brainstorming. If you’re at a loss for ideas or need to be re-inspired, Google can get you there in 30 minutes or less. If you are not actively and continuously seeking out current best practices in PR, you may have an initiative deficiency and should get that seen by a professional.
3. Social media
Nothing may be more time-consuming than establishing a productive Twitter, Pinterest or Facebook community for yourself or a brand. But once you’ve built a critical mass of relationships with your stakeholders via social networks, you can call on them for ideas, amplifying your messages or coming to your defense if your brand is under attack. (And I’m not referring to Twitter DM’s that say “Hey, this dude is saying some really bad stuff about you.” That’s a hack and never click on those links.)
4. HARO
I admit that I find it difficult to comb through the more than 200 Help A Reporter Out (HARO) queries every day. (To address this issue, please refer back to the first item on this list.) But someone in your office should be reviewing these thrice-daily emails that list queries from more than 29,000 journalists and bloggers to look for opportunities for your organization or clients. There are paid subscription levels that will filter results for you as well. Also check out pitchrate.com, which is similar in concept to HARO, or watch @ProfNet’s Twitter feeds for urgent media queries.
5. PitchEngine
This is a platform for press releases that are optimized for social media sharing. However, social media releases expire. To permanently post your material, you will need to pay monthly or annual subscription. Given that you can link YouTube videos, post images, craft Tweetable links and track views and clicks, PitchEngine is a valuable free resource when you’re trying to spread your news cost-effectively. I also think it’s worth the investment of actual dollars to memorialize your content in a permanent newsroom.
What free tools can you not work without?
Tuesday, April 10, 2012
10 Dos and Don’ts for #PR Tweeters

By Kristina Houck, Research and Online Content Specialist
Twitter is a must-use tool for people in the public relations industry. In 140 characters or less, you can share the inner workings of your agency, promote your clients’ messages, connect with reporters, network with others in the field and more. But make sure to think before you tweet. Here are 10 Twitter dos and don’ts so you can make the most of your tweets.
DO:
1. Tweet interesting information
The best way to gain followers and engage your audience on Twitter is to post interesting and useful content. Before you hit “tweet,” ask yourself if you would care about your message if you were a follower.
2. Engage fellow Twitter users
Social media gives you an opportunity to engage others, so engage! Ask open-ended questions, answer questions and give shoutouts to users who interact with you.
3. Respond timely
Respond to others in a timely manner when you are answering questions or engaged in a conversation on Twitter. Other users won’t interact with you if you don’t use proper Twitter etiquette.
4. Monitor keywords
Monitor keywords to find others to follow and interact with on Twitter. Monitoring keywords is also a great way to be aware of what others are saying about your agency and clients.
5. Have fun
Although Twitter is a great tool for work purposes, don’t think of tweeting as a chore. Have fun!
DON'T:
1. Tweet too much
You can lose followers by tweeting too much, so don’t spam them with constant tweets. Remember to only tweet interesting and relevant information.
2. Overuse hashtags
Hashtags are a great way to help others find information and encourage engagement, but don’t overuse them. #Using #too #many #hashtags #will #annoy #your #followers.
3. Use all 140 characters
A retweet is the highest form of compliment on Twitter. However, if you use all 140 characters, other users won’t be able to easily retweet your content. Make sure to leave space for “RT @yourname.”
4. Share too much
Although your tweets should show your personality, don’t be too personal on Twitter. Consider what is and isn’t appropriate to share with others.
5. Use poor grammar or spelling
Having a 140 character limit is no excuse for using multiple abbreviations. Don’t text your followers. Instead, represent your agency and your clients by maintaining a professional image and showing you can write well even when writing concisely.
Monday, September 27, 2010
Newspaper column born from social network

But how did I get such an opportunity? After all, authoring a social media column in the market's major news daily is pretty sweet.
- June 2008: Get on Twitter. Figure out how it works. Make friends.
- March 2009: When Twitter friend @tawnypress in Orange County offers up her ticket to hear @chrisbrogan speak at @bryanelliott's SoCal Action Sports Network event, I go. I enjoy meeting and learning from Chris Brogan as well as hanging out IRL with another OC Twitter friend @kirstenwright. But I also meet @ronploof. Ron is an author, blogger, storyteller, and speaker who helps executives understand the business of new and social media. I stay connected with Ron through Twitter but also subscribe to his blog. Ron shares great insights and advice, which I often ReTweet or post to Facebook to share with my network. It's really good stuff.
- May 2010: Ron suggests I take his place on a social media panel at Cal State Long Beach's Journalism Day since he has a conflict. It's a fun experience, and I enjoy meeting the other folks on the panel including OC Tweeter and blogger @tednguyen. A former Orange County Register reporter, @mcdiana a.k.a. Diana McCabe, is auditing the panel, and we connect after the event on Twitter.
- June 2010: @mcdiana becomes a business editor at the San Diego Union-Tribune, with a focus on the interactive side of the paper's business reporting. We share advice and observations on running in San Diego, among other local tips.
When it's time to kick off her idea for a "Social Media Monday" column, I come to mind. Why? Because in 2009, @tawnypress Tweeted that she had an extra ticket to an event, and I went. Because @kirstenwright Tweeted that she would be there too so I wasn't going alone. Because @ronploof and I connected there and then stayed connected via our shared social networks. This led to a shared mutual respect which resulted in a speaking opportunity that led to a column opportunity.
See how that works? It might sound like a lot of work or a long time to work, but it's just one example of the many great connections and opportunities that social networking activities have produced for me and my business.
If you missed it, here's the column:
How to grow your Twitter network
Welcome to the San Diego Union-Tribune’s first installment of Social Media Monday, a new weekly feature that helps businesses and consumers understand how to use social media tools to their best advantage. This week's tips come from Julie Wright, president of (W)right On Communications, a San Diego public relations agency. She frequently speaks and consults on social media best practices. (Find her on Twitter at @juliewright).
SOCIAL MEDIA MONDAY: Building quality connections
The social networking site Twitter has allowed me to make new connections at a pace that I could not possibly have achieved in person or, as they say on Twitter, IRL (in real life).
This ability to connect with others so easily is a seductive feature of online social
networks, but they are not simply about collecting followers. It’s the quality of your connections that makes your social network valuable...: https://www.signonsandiego.com/news/2010/sep/26/quality-of-connections-content-can-help-grow-your/
Friday, April 23, 2010
The front line is the only line
If you have the greatest company in the world, the best finance team, great IT support, well-respected managers, the whole nine yards - that’s fantastic. You should be proud. However, none of that matters if you have poor customer service representatives (CSRs). To the customer, those CSRs are your company. They make or break the sale. They leave the customer satisfied and likely to return or they leave them unhappy and likely to tell everyone they know not to buy your products or services.
Think about it. If Peyton Manning is your quarterback, you’re not going to surround him with a bunch of bush league offensive linemen. No, you want the best.
In a survey, the National Association of Retail Marketing Services found that companies lose 10 customers for every one that complains and 90% of unhappy clients will not do business with the same company again. Considering how much it costs to attract a customer, it makes no sense at all not to invest in a service program and satisfy and keep those hard-won customers.
This isn’t a new concept. It’s one that holds true through the evolution of customer service from face to face, to phone, to online interactions.
The person managing your Twitter and Facebook accounts is one of the most important CSRs there is. Is the person behind those social network accounts familiar with all aspects of your company? Have they been properly trained to respond to customer complaints? Do they follow through with people who connect to them, whether it’s a neutral, good or bad comment? It’s not enough to just be: you must become an engaged and active presence.
Wednesday, January 13, 2010
Using Twitter to monitor or boost your brand?

Business-to-business (B2B) and business-to-consumer (B2C) marketers surveyed recently reported that half used Twitter to monitor for PR problems, but only 22.4% actually contacted Twitter users who posted negative Tweets.
Monitoring is fairly easy--if time-consuming--but it's also reported to be the most effective use of Twitter for these brands. This makes it even more surprising that 1 in 2 brands is not monitoring its image via Twitter at all. That's too bad. Twitter's beauty is giving you a real-time window into what people are saying and thinking about your business or industry.
Only one in four brands on Twitter actually reported using it to reach out and engage people directly when they had a complaint or criticism. Monitoring or listening is important, but reaching out and dialoguing is what really make a difference. Yet, going that extra mile appears to be a little more difficult for brands.
Is this a classic case of activity (monitoring) over productivity (acting on the information)? What do you think?
Here's a little advice for organizations that are monitoring but not responding:
+ Have a social media policy that makes it clear what scenarios are important to respond to.
+ Develop key messages, FAQs and some tough Q&A so that your employees have the tools to respond accurately, confidently and on message.
+ Assign responsibility and accountability to an individual or team of individuals (in-house or agency or both) to manage these social media interactions (not just Twitter but blogs, Facebook, and more.)
+ Now track and evalute this outreach to learn what works and continuously improve your online image management
Tuesday, January 5, 2010
What's the secret to social media conversation?

Here are some examples from my Twitter stream recently. They're typical social media ‘blurts:’
Blog Blurt: "How my Blog Landed Me a Book Deal: http://bit.ly/....”
Location Blurt: “I'm at Crunch Fitness (330 Flatbush Avenue, Brooklyn).”
Peeve Blurt: “Pet peeve #1: People who talk on the phone in bathroom. Stop it. Not only is it inconsiderate to your neighbors, but it's kinda gross.”
Quote Blurt: "'Like farmers we need to learn that we cannot sow and reap the same day.’ – Unknown” (Editor: gag.)
Each of these is meant to be a conversation starter. But, do they invite a conversation?
If the woman who Tweeted the inspirational quote above had uttered it in the supermarket as I passed, I’d give her shopping cart a very wide berth. If I met the blogger who Tweeted his blog title at a networking event and his first words were ‘my blog landed me a book deal,’ I’d offer my congratulations and move on.
For me, what makes starting a Twitter or Facebook conversation a little less socially awkward is falling back on a conversation classic: the question.
Blog Query: “How’d You Like your Blog to Land you a Book Deal?: http://bit.ly...”
Location Query: “Who else is at Crunch Fitness (330 Flatbush Avenue, Brooklyn)?”
Peeve Query: “Pet peeve #1: People who talk on the phone in the bathroom. It’s not just inconsiderate but don’t you think it’s kinda gross?”
Quote Query: “Need a lift? Like farmers we need to learn that we cannot sow and reap the same day. – Unknown” (Editor: still gag.)
Yestereday, I Tweeted the following question: “Who else finds inspirational quotes on Twitter a nice but annoying idea?” I had responses from eight Twitter followers. I enjoyed engaging with them because each response brought slightly different perspectives, felt like a conversation, and kept the social media experience fresh for me. Without such responses and interaction, I can understand why people abandon Twitter at such high rates and that's why I'm sharing this social media secret today. (By the way, thank you @slightlyserious, @cantondog, @evolutionfiles, @keithbooe, @sdtips, @cjsettles, @nicmcc, and @scerruti for the feedback on inspiration quotes.)
For businesses using Twitter, querying your followers instead of blurting your press release headlines, special events or promotions will also make the experience more rewarding. When you get responses, (a) you know people are reading and (b) that they're connecting with your content.
Sure you can use sites like Hootsuite and Bit.ly to track clickthroughs on your hyperlinks, but that only works if you've got a hyperlink or if you are more concerned with clickthroughs than conversations and engagement.
So, if you’re new to Twitter or have a Facebook account that has grown stale, think about the difference between a blurt and a question. And try querying your followers to get real, meaningful connections and results.
P.S. When you get answers or feedback, respond and acknowledge it if you want to reward that behavior.
Saturday, September 5, 2009
Twitter demographics shift
Boomers and gen X'ers were the most likely demographic to be on Twitter. But something happened in April that caused a massive influx of millennials. Comscore released data showing this trend. Look at the top two tiers in the chart below and how they're getting squeezed from April through July.

What happened to cause this shift? Some are suggesting it's the Ashton Kutcher effect. In April, the young celebrity began a Twitter battle with CNN: the first to reach one million followers would be declared the winner (and malaria nets would be donated to Africa so there was a feel good element to this silly competition).
No word on whether malaria rates have fallen at the same pace as Twitter use has risen. But as Twitter grew from 9.3 million users in March to over 50 million users in July, the type of user has shifted and more brands and spam accounts are now joining the ranks of the Twitterati, for better or for worse.
Tuesday, June 9, 2009
Think you're following 1,000 Tweeps? Actually it's closer to 40.
But recent scrutiny of Twitter adoption rates have turned up two interesting results:
- 60% of users who start an account abandon it within a month. (Source: Nielsen)
- 10% of its active users are responsible for 90% of the Tweets. (Source: Harvard Business School)
Based on these metrics, while my account might indicate that I'm following 2,000 people on Twitter, I'm actually following more like 800 (40% of 2,000). And, 10% of them--80 people--are responsible for 90% of what I see. The other 720 folks are responsible for a smattering of Tweets.
To see if these numbers bore out, I reviewed an hour of incoming Tweets and counted closer to 150 individuals and news feeds of which no more than 10 people or outlets were responsible for multiple Tweets. This is not scientific by any means, but it tells me I'm following users who are twice as active as the average. This is what I'd expect to see since I tend to follow other communicators and journalists; however, it still illustrates the point that only a small percentage of followers are consistently contributing to Twitter.
What do these trends mean for communicators and their clients? Well, for one, it means Ashton Kutcher does not have 2.1 million followers -- he has 840,000, max of which 84,000 would fall into that most active 10% and who are, therefore, likely to be on Twitter at the moment he sends a Tweet. And now the question is whether that's the 84,000 who really care what Kutcher has to say? (And could it be that high? ;-)
But enough about Kutcher. What this post is intended to illustrate is that amassing large audiences is not as important as targeting and attracting followers that care about and share your interests.
And, in that respect, social media is no different than all forms of communication that preceded it. The first commandment remains 'know thy audience.'
If you're being followed by 1,000 people, keep in mind that 600 of them are no longer using Twitter because they didn't get it. Of the 400 remaining, only 40 of them can be expected to really engage.
So take stock and identify who those 40 people are, find more like them, serve that audience as best you can, and consider cutting loose those who may be cluttering your communications rather than adding to them. Approach your social networks with the same discipline you use to build a direct mail or media list--you want the highest response rate possible so pay close attention to your followers' profile.
And if you're someone who is an above average user on Twitter, help newcomers and encourage them to stay by engaging with them, recommending TweetDeck and other tools that improve the experience, and so on. Think of it as your community service.
Wednesday, May 13, 2009
Wall Street Journal rules more twit than Twitter
Social media is just another way of getting things done -- developing relationships with sources, conducting interviews, responding to readers, and driving readers to the paper's content. Gawker shared examples of how the paper's staff flagrantly (and in the case of @karaswisher, famously) flout these rules. (Thankfully.)
For an example of 'best practices' for journalists using Twitter, check out this thoughtful post by Leah Betancourt, digital community manager at the Star Tribune in Minneapolis, Minn. A.K.A. @l3ahb3tan on Twitter.
I'll keep the post short, but for the love of the newspaper industry, work it out WSJ!
Sunday, April 19, 2009
Your Crisis Plan Needs a Web 2.0 Upgrade
Monday, March 30, 2009
Twitter and Facebook growing as MySpace shrinks

Sunday, March 15, 2009
San Diego media on Twitter - Part II
More journalists and media personalities have joined Twitter, so I have drafted an update here and included the original post below.
Note that some of the additions are because of a new online breaking and local news source, San Diego News Network which launches March 18:
@sdnewsnetwork - News from SDNN
@sdtips – Travel editor for SDNN
@carondg - Food editor for SDNN
@sdradio – KGB radio reporter
@ericcollins - Channel 6 weekend news anchor
@culturelust – KPBS FM news reporter Angela Carone
@michellemowad – San Diego Business Journal real estate and development reporter
@mjdavis – leads strategy and interactive at SDUT
@joshkopelman - publisher of Dining Out San Diego
@krdavy - editor of the North County Times
@tkarnold - editor of Home Media Magazine
@sdmetblogs - citizen journalism site
ORIGINAL POST - "San Diego Media Takes to Twitter"
By juliewright February 26th, 2009 @ 8:04 AM
Whether you call it real-time conversations or microblogging, Twitter is a tool that San Diego’s media are picking up and putting to use. You can follow individual reporters or on-air personalities in San Diego as well as subscribe to Twitter news feeds:
Media Tweeps
@dodgemedlin – San Diego Union-Tribune assistant news editor
@RickyWhy – San Diego Union-Tribune local government editor Ricky Young
@ninagarin – San Diego Union-Tribune ‘Street’ reporter Nina Garin
@jimtrageser - North County Times reporter
@drolland – San Diego CityBeat editor David Rolland
@ericwolff – San Diego CityBeat reporter Eric Wolff
@catherine739 – NBC 7/39 anchor Catherine Garcia
@carondg – San Diego Foodstuff blogger, freelance food, travel and tech writer Caron Golden
@lcaloh – KPBS convergence editor Leng Caloh
@culturelust - KPBS arts and culture producer Angela Carone
@tmack01 – KNSD 7/39 photographer
@helenchang – San Diego News Network business editor (launching in March)
@michellemowad - San Diego Business Journal real estate reporter Michelle Mowad
@Hula933 - 93.3 FM AJ’s Playhouse personality Hula Ramos
San Diego News Feeds on Twitter
@sdut - San Diego Union-Tribune
@utstreet - Union-Trib’s Street section
@sdbackyard - Union-Tribune’s SD Backyard community social media news site
@nctimes - North County Times
@sdcitybeat - San Diego City Beat
@kpbsnews - KPBS FM news
@nbcsandiego - NBC 7/39 News
@10news - KGTV 10 News
@sandiego6 - San Diego Channel 6
@SDSU_NewsTeam - San Diego State University news / media relations
@UCSDNews - UCSD news / media relations
@bizsandiego - BizSanDiego
@sdbloggers - SDBloggers.com
If you’ve got other local media or newsfeeds on Twitter to suggest, send them to @juliewright. And thanks in advance for any contributions.





